BinInt

I have been using Maltego from about this summer, after running into Chris Gates when Matt and I were speaking at ToorCon. Chris highly recommended the product, so I checked it out and bought a copy after I was back from San Diego.

I have been using the product for a while, and have been happy with it. It does its job well. Not much to say about it that has not been said before.

Today however, I received a call to ask me how happy I have been with the product. (Frankly, at first I worried that a customer database was leaked and this was a phishing scam.) I was asked questions such as how often I use the product, what I like, what I don't like, what I wish it did, etc. Overall, I was pretty impressed that a vendor was soliciting this sort of input. Really, for as much as this product costs, this level of customer service is unheard of. I look at the money we have spent on AccessData products, on EnCase, on Core Impact, etc, and I never got a call like this before.

Then to top it off, less then an hour after I got off the phone I received an e-mail from Roelof from Paterva. While on the call, I had expressed some interest in a feature within the product, and Roelof was contacting me to let me know how to accomplish my wish list within the current feature set.

This level of quick follow up from solicited input was amazing. I wish all my vendors treated me this well.

Well done Paterva.

Anyone interested in trying out Maltego, it is in the beta of BackTrack 4.